Click the drop downs below to learn more about positions I have excelled in.
Click the drop downs below to learn more about positions I have excelled in.
I was brought on as a contractor to support the Global Social Impact (GSI) Academic Research Partnership Team. My focus is on the operational support of onboarding researchers to Meta research tools/data sets and assisting with regulatory (FTC/DSA) compliance audit investigations.
I coordinate regularly with cross-functional leads (Legal, User Experience, Business Engineering and external partners) on program operations and critical issues spanning vetting and onboarding of external applicants, building out standard operating procedures for program operations and compliance monitoring, managing and reporting of program metrics and user experience feedback.
In regards to regulatory compliance audits, I support the response requests from different internal and external regulatory audits (FTC/DSA). I diligently track all requests (updating status and notes for historical context), interpret audit request language, investigate/gather evidence, draft responses and regularly meet with audit accessors from internal and external teams to coordinate final submissions of all evidence and responses.
Coordinate with cross-functional teams to pull reports on specific technical and non-technical phases of onboarding applicants to Meta Research Tools
Routinely update program compliance and standard operating procedure documentation
Routinely monitor and gather program and compliance reports
Monitor and manage processes to remove blockers and ensure smooth operational flows
Manage contract execution from researchers, their institutions, and internal Meta counter signatories
Work with external partners to answer questions, triage problems, and troubleshoot
Communicate proactively and work with cross-functional teams to document processes, identify bottlenecks, flag potential risks, and resolve issues
Drive operational excellence by identifying and executing processes that create efficiency, remove obstacles, and improve operational metrics
Investigate and gather evidence for internal and external compliance audit requests
Manage various projects from conception to completion with little oversight
Evaluate program processes and provide feedback for future updates
Document historical context for future program builds and audits
Asana, Microsoft (Outlook, Word, Excel, PowerPoint, One Note, Projects), Google (Drive, Docs, Sheets, Slides, Sites), Cornerstone (LMS), Facebook, Instagram, WhatsApp, Zoom, Internally developed systems (Workplace, WPChat, WP Video Chat, Cases, ButterflyBots, Audience Relationship Management System (ARMS), Contracts, Centra, Accessor Engagement Tool (AET), UniDash, Third Party Assessment (TPA), Meta Content Library), Wiki, Figma, Lucid, Adobe
I was brought on as a contractor to support the New Hire Onboarding for Meta's Infrastructure Data Centers. I facilitate/host onboarding session weekly utilizing zoom, internal communication platforms and provide support for new hires through their onboarding experience. Outside of facilitating the physical onboarding I spend time strategically evaluating, managing and building out the program framework by working cross functionally with subject matter experts to create and provide the most up to date content. I support the utilization of the Learning Managing System (Cornerstone) and am working to integrate their processes into Cornerstone to create automation of the e-learning/instructor led sessions and to allow for reporting capabilities. In doing so, this will add to the data and metrics I regularly review to provide feedback and determine trends for continued evolution in the onboarding space. All while managing the teams communication platforms, internal documents/storage and team sites (wiki/google sites).
Facilitating/Hosting Virtual New Hire Onboarding for Meta Infrastructure Data Centers in NORAM/EMEA/APAC utilizing Zoom.
Project Management of TeamEx and Workforce Strategy onboarding program frameworks.
Cornerstone (LMS) Integration. • Onboarding communications on internal platforms (Workplace/Email).
Managed Onboarding program calendar and inbox.
Work collaboratively and cross functionally with subject matter experts to provide in-depth material for onboarding program.
Act as a resource for New Hires through onboarding and beyond.
Regularly review and provide feedback based on internal survey metrics.
Update and manage internal documents, storage and team knowledge base.
Asana, Microsoft (Outlook, Word, Excel, PowerPoint, One Note), Google (Drive, Docs, Sheets, Slides, Sites, Jamboard), Cornerstone (LMS), Facebook, Instagram, WhatsApp, Zoom, Internally developed systems (Workplace, WPChat, WP Video Chat), Wiki, Mural
Being promoted to a Learning & Development Specialist I was directly responsible for 3 regions in Northern California (Peninsula, South Bay, Central Coast: a total of 40 locations) but also supported other team members regions when needed and the entire companies leaning program.
I facilitated in-person (classroom and one on one session) and virtual training session and certified employees on powered industrial equipment. I traveled throughout California, Texas and Oklahoma to support management development programs and team members (when on leave or to train the trainers). I was one of the the admins for the companies learning management system and focused on designing the self paced e-learnings content, utilizing Articulate360: Storyline, for the entire company.
While managing L&D projects, I also worked closely to support our Human Resource team with company facing projects, supporting creative needs (marketing material creation, presentation design, Video/Photo Editing) and when Covid hit I was asked to manage the companies Covid investigation Hotline. The hotline required me to support the physical investigation of exposures that were reported, work cross functionally with executives, create program processes/framework and designed e-learning content based on city, county, state and federal guidelines.
In addition to supporting the L&D/HR program, I created a community outreach program called KM in the Community where we supported the grass root community programs supported by employees and hosted give back events year round. I managed the marketing communications, employee spotlights, non-profit requests, planning and logistics of events. I worked with United Way, American Cancer Society, Pow Wow! San Jose/ SJ Walls and Toy For Tots.
Designed, developed, delivered, audited all in-person training, e-learning, and onboarding content utilizing Articulate (Storyline), Video Editing programs, Microsoft Programs, LMS System Admin and Live Webinar Programs (Zoom/Go2Meeting).
Developed reporting for monitoring company wide learning. Regularly communicated results with action plans for completetion of compliace related learnings.
Create, document, and maintain standard operating procedures, frameworks, processes for L&D and operations (related to training).
Lead multiple project teams revolving around Learning, HR Initiatives, Onboarding, Marketing and Community Outreach.
Communicate frequently on company platforms regarding Learning/Human Resources.
Human Resource: Developed, implemented and managed the company wide Covid investigation program, employee relations investigations, worked cross functionally with HRBP to provide support in a multitude of issues, managed learning compliance and multiple company and customer facing projects (Career Mapping, Marketing for recruitment incentive program, .
Traveled to host live, in-person business and employee management trainings across California, Texas and Oklahoma.
Implemented companywide volunteer community outreach initiative (KM in the Community).
Work collaboratively and cross functionally with subject matter experts to provide learning that aligns with the company's mission, compliance, company and department needs.
Certified Powered Industrial Truck Operator and Trainer: Operated and traveled to certify employees on Stand-Up/Sit-Down Counterbalance Forklifts, Electric Pallet Jacks, Walkie Reach/Riders.
Microsoft (Outlook, Word, Excel, PowerPoint, One Note, Planner), Articulate360 (Storyline, Rise), Learning Management System (SAP Success Factors/Cornerstone), Internal Communication Platform (KM Live), Adobe (X, Photoshop, Lightroom), I-Movie, Powered Industrial Equipment, Dayforce (HR Systems)
As a Store Manager I was directly responsible for the overall operations of my location and support of the district as well. I managed two separate locations during this time with anywhere from 5-10 employees and partnered with the stores Outside Sales Reps to increase sales year over year. While managing my own locations I was also designated the Districts Field Training Manager. My focus as FTM was to support and train new store managers during their transition. In addition to the general day to day management of my locations I became well known by customers and employees as the go to color consultant. I spent time utilizing resources like Pinterest, Google image search and color tools to help customers make educated decisions on their design choices. Even after transitioning from this position, I would still receive requests for this service. In my spare time, I worked with my district to support local non-profits through fundraising and give back events. We supported Relay For Life for 3 years and raised over $20,000. I also partnered with a local art collective to provide resources for their initiatives to support local artists and beautify San Jose, Ca through marketing, as well as paint and supply donations.
Responsible for the direct management, recruitment, hiring, onboarding, training and leadership of employees and operations of multiple locations.
Partnered with Outside Sales team to provide excellent service and promote sales.
Managed vendor relations, trainings (employees and customers), customer events, and management/ordering of inventory.
Regularly utilized my leadership skills, experience, and independent judgment to ensure budget goals and profit growth performance objectives were met.
Designated Field Training Store Manager: onboarded, mentored, and trained new members of management in other locations while training my own team.
Scheduling, Staff Evaluations, Inventory Control, Customer Service, Color Consulting/Matching, Merchandising
Managing sales and payroll budgets.
Microsoft (Outlook, Word, Excel, PowerPoint, One Note, Planner), Learning Management System (SAP Success Factors), Internal Communication Platform (KM Live), POS System, Inventory Management System (Retail.net), Paint Mixing equipment (manual/electric tinting machine, shakers), Empower/Dayforce (HR systems)
Joining the American Cancer Society was a major shift in my career. This gave me the opportunity to not only support a non-profit and its services (that I truly believed in as cancer has touched my life many times) but it also gave me the opportunity to support my community. I managed a portfolio of 4 community events (Relay For Life, 24 hour fundraising walks) over 3 seasons. I spent time in 4 different communities working to recruit volunteers, raise awareness of free services and programs, find sponsorships, and fundraise to support the research and services provided by the American Cancer Society. I was able to rebuild an event in a community that had been dormant for many years and renew faith and safety in an event that had problems in previous years. I was directly responsible for managing vendor procurement from scheduling and contract execution through day of event and payment issuing. I coordinated all pre, day of and post event logistics, trained volunteers for specific roles, and marketed these events. This was all done through market research (desktop due diligence) and community outreach daily. In addition to my own portfolio, I spent time supporting my team members events, training new hires and providing audio/visual/ technical support for trainings and meetings.
Event Planning/Project Management: Logistics Coordination, Marketing, Vendor/Venue Procurement, Volunteer/Attendees management.
Recruiting/Onboarding/Coaching/Training Volunteers and new staff.
Creation of training material, audio/visual for training and events.
Public Speaking and Customer Service.
Marketing (Social Media, Flyer/Poster Creation).
Community Outreach.
Exceeded goals year over year through fundraising, sponsorship procurement and budget management.
Microsoft (Outlook, Word, Excel, PowerPoint), Internal Communication and Reporting Platforms, Social Media (Facebook, Instagram), Audio/Visual equipment
I was hired as a Manager in Training since I had previous management experience but it was outside of the paint industry. This allowed me the time to learn the paint industry and understand the business operations . I was promoted to Store Manager in 6 months. Outside of managing a team of 6-8 and the stores operational needs, I was asked to help at other district locations with trainings (new managers), inventories and any other project needs.
Responsible for the direct management, recruiting, hiring, onboarding, training and leadership of employees and operations of multiple locations.
Partnered with Outside Sales team to provide excellent service and meet sales budgets.
Managed vendor relations, trainings (employees and customers), customer events, and management/ordering of inventory.
Regularly utilized my leadership skills, experience, and independent judgment to ensure budget goals and profit growth performance objectives were met.
Scheduling, Payroll Management, Staff Evaluations, Inventory Control, Customer Service, Color Consulting/Matching, Merchandising, and Project Management.
Microsoft (Outlook, Word, Excel, PowerPoint, One Note, Planner), ADP (HR Systems), Internal Communication Platform (KM Live), POS System, Inventory Management System (Retail.net), Paint Mixing equipment (manual/electric tinting machine, shakers)
I started with Spencer Gifts as a sales associate and worked diligent to become a Store Manager in less than a 1 year. I was asked to relocate and take on the worst store in the company. This location had extremely high internal and external theft, low sales and was on the verge of being closed. Within the first 6 months I was able to reduce the shrink (loss) by half by evaluating the stores needs, hiring and training a new team. For the 4 years I was in that location we increased sales and had a reduction in loss year over year. The key to the stores success was the staffs training and creating an environment of trust. Having a well trained staff provided me the opportunity to be a District Training Manager. In addition to running my store, I traveled to support other locations across California. I provided training, inventory and theft support and was regularly asked to go into difficult stores to bring them up to company standards. During my time with Spencer's I implemented process and procedure handbooks and set loss prevention records.
Hired as Sales Associate, promoted to Store Manager in less than 12 months.
Turned over the companies most difficult store (Low Sales/High Shrink) in 6 months (double sales and decreased shrink by half and had an increase in sales year over year.
Responsible for the direct management, recruiting, hiring, onboarding, training and leadership of up to 20 employees (not including the stores I supported across the district) and store operations of multiple locations.
Regularly utilized leadership skills, experience, and independent judgment to ensure budget goals and profit growth performance objectives were met.
Scheduling, Payroll Management, Staff Evaluations, Inventory Control, Customer Service, Merchandising, Loss Prevention.
Designated Field Training Manager: Traveled throughout district to train new Store Managers/staff, manage bi-yearly inventories and damage control of difficult locations.
Internal system e-mail, POS, Inventory Management, Time Keep, Word